“If your site’s structure and content is written from the company’s perspective, that will be really handy if someone from the company is searching the site for your products”

Write from the customer's shoes - even if personally you'd never wear them.

Most websites structure for the company rather than the customer

I’m amazed at how often the structure of websites is based on the way the company views their business – rather than the customer’s perspective. The site’s navigation tends to be product-based rather than attribute based. It’s more “here is what we have in terms that only we understand” rather than “here is what you, our dear potential customer, came on the web to find”. This has two consequences – both of them bad.

Writing from business’s perspective hurts SEO

Firstly, it hurts your Google Search ranking. If your site’s structure and content is written from the company’s perspective, that will be really handy if someone from the company is searching the site for your products. They’ll enter terms that beautifully match the content. But it won’t match what Joe Public enters into that little Google search box – so no-one outside the company will find what you’re selling.

Writing from business’s perspective hurts business

But it hurts you even more where it really counts – in converting visitors into customers. Because if people can’t look at your website and see very quickly what they’re after, they’re gone. How did this come up for Super Safeguard?

I have a super “account” with you?

Do you know much about lost super? The deal is this. Let’s say your super fund loses contact with you. You change jobs, move, whatever. They will generally hand your account over to what is called “a compliant Eligible Rollover Fund (ERF)”. Super Safeguard is one of these ERFs. So from the company’s perspective, it would make perfect sense to say on the site, “Find out if you have an account with us”. And that’s what it did say. Unfortunately, you don’t think about it in those terms, do you?

All I know is I’ve lost my super

If you knew you had an “account” with them, your super wouldn’t be lost, would it? All you know is that you’ve lost your super. So from your perspective, you don’t want to see any mention of “accounts”. You just want to see stuff about “lost super” and “help me find my lost super”. So that’s what I wrote.

SEO keyword analysis provides customer insight

Before we had the net, I guess you might have had an excuse for not knowing what a customer was looking for. You’d have had to do expensive research to discover what their mindset was. But not anymore. With SEO keyword analysis tools, you can identify precisely what they’re after. And you ignore these insights at your peril.

Web Copywriting 101: Use the customer’s terminology – even if it’s wrong

I was reading an SEO blog just the other day and it was saying that a major US telco refused to have any reference to “cell phones” or “cellular phones” on its site because it was “wrong”. They weren’t “cell phones” any longer (sorry, can’t remember what they thought they should be called). The only problem is that the US punters are still calling them “cell phones”. And when they go onto the net, that’s what they search for. Well, they won’t find this telco’s products, will they? Rule #1 in web copywriting: use the customer’s perspective and terminology – even if it’s “wrong”.

“As Confucius once said, “To open yourself up to the possibilities of the universe, you occasionally need to do an SEO freebie’.”

At the centre of the universe is one small act of SEO kindness.

The ‘optimised’ website that showed no evidence of SEO visitation

A friend of mine asked me to look at his site and I didn’t have good news for him. Despite the fact that it had supposedly been search engine optimised, I could see little evidence of it.

The keyword strategy seemed flawed, but the damage was limited because they hadn’t really optimised for those keywords in any event. There was not a single keyword in any Page Title for example. He appreciated my candour but couldn’t afford my services. What the hell, I thought. I’ll do it anyway.

The freebie SEO job that snowballed

I spent a few hours doing keyword analysis and surveying what his competitors were doing. I then spent another few hours rattling off the page titles and meta tags for each page of his site. Unable to help myself, I went on to make recommendations about a switch of domain names, and crafted individual page URLs that were keyword-rich. In for a penny, in for a pound – I then rewrote the home page copy using the principles of Persuasive Architecture. All for the same very reasonable price of nada. But, as things transpired, I got paid back in spades.

I optimised for free but not without expectation

I can’t say I did this free SEO job without expectation. I’m not that altruistic. I did it in the belief that some day in some way I would be repaid for my efforts. My faith was rewarded – more quickly than I could possibly have imagined.

The web lets Karma work its magic

Within days of doing the work – and before my mate had even implemented my SEO recommendations – I got an email from a seriously large client who’d found me on a Google search. When we got to chat, I asked him what it was about my site that convinced him to get in touch. You guessed it. It was my blog post about the work I’d done for my mate. And he wasn’t impressed by my generosity of spirit. He liked what I had to say about Persuasive Architecture. He’s now presented me with a fascinating brief that I can’t wait to get started on, and I feel fairly confident it will cover the cost of the SEO work I did for my mate.

The devout atheist with boundless faith

I’m a devout atheist – don’t get me started – but I do have boundless faith. I genuinely believe that if you make a habit of doing good things that ultimately things will work out for you. This faith can be tested at times. For example, when you promptly respond to a request for a free SEO report card and you don’t get so much as a thank you – let alone a follow-up commission of more work. But this latest episode is a wonderful reminder of why economic rationalists never have any fun. As Confucius once said, “To open yourself up to the full possibilities of the universe, you occasionally need to do an SEO freebie”.

“There are no easy-beats in the ‘SEO copywriter’ category – no Carltons of the pre-Chris Judd era.”

Good Search Engine Optimisation is still surprisingly rare

I’m amazed to find that sites in many business sectors are still not search engine optimised. These companies will spend a fortune on general marketing, hundreds of thousands on a website, and not shell out a few grand on something that could deliver them a huge increase in web traffic and online sales. Unfortunately, “SEO Copywriter” is not one of these sectors.

“SEO Copywriter” is the Parramatta Rd of search categories

“SEO Copywriter” is the Parramatta Rd of search categories. You’re trying to sell in a crowded sector, against people who really know how to sell. There are no cheap wins to be had in this competition – no Carltons of the pre-Chris Judd era. So when I set up The Web Copywriter site, the possibility existed that I could use perfect search engine optimisation and still not trouble the Google scorers. But, to my delight, that’s not what happened.

Lifting the Google ranking of one of my favourite clients: me

I was surprised and delighted to find that my site moved very quickly through the rankings and was very soon on Google’s first page of Search Results in all my primary keywords. Here’s where it currently stands:

• web copywriter sydney – #1
• seo copywriter – #3
• website copywriting – #3
• website copywriter – #3
• web writer sydney – #5
• web copywriter Australia – #6

I knew that reaching the first SERP (Search Engine Results Page) of “web copywriter” – ironically – would be tough. But by listing with a good business index, I made it. I’m at #7. So clearly – given the importance of history in Google’s ranking – not all of these SEO guys are all that cluey.

What’s my SEO secret?

I can honestly say that I haven’t done anything in terms of Search Engine Optimisation (SEO) on my site that I don’t do for all my clients.

• Good keyword analysis
• Good domain name
• Good page URLs
• Good page titles
• Good meta tags
• Good highlighting
• Judicious link building

And constantly refreshing the content through this website copywriting blog. You can’t rest on your SEO laurels. You need to be constantly reminding Google that your site is the authority in your category. Particularly in this god-forsaken category.

Has my investment in SEO been worth it?

Obviously I get my SEO at very good rates. But there is still an opportunity cost – instead of writing this post I could be making phone calls to prospects. (If it wasn’t 6.30 am). But my own investment in SEO has been good business for me. This bank client alone has made it all worthwhile. If you’re at all cluey, you’ll get a good SEO Copywriter to take a look at your site. I know someone I can recommend.

The SEO pitch that wasn’t

I heard back that the client loved my SEO stuff and had adopted all my “recommendations”. I found this interesting because I didn’t recall making too many recommendations.

I was invited by an agency to pitch for a significant bit of new business and put in several days work analysing the SEO of their existing site and the opportunity in their sector. The prognosis was quite exciting. Unfortunately, after sitting through a couple of hours of presentations by the Strategy and Creative guys, when it came time for my bit, they said, “Sorry, no, we don’t need to hear that.” Great.

They loved my SEO and had adopted all my “recommendations”

However, my presentation was included in the pitch document, and a few days later I heard back that the client loved my SEO stuff and had adopted all my “recommendations”. I found this interesting because I didn’t recall making too many recommendations. I’d suggested that they buy a couple of domain names – so I assumed they must have been talking about this. But I thought I’d just check out their site. In the immortal words of Britney Spears, “OMIGOD!”.

SEO is not a trowel

Their site was a total SEO abomination. I had identified the five most popular keywords in the category but had gone on to say that there was no point trying to optimise for these terms because they were too broad and too popular. They had put these 5 essentially useless SEO keywords EVERYWHERE – in meta page titles, alt tags, keywords and descriptions tags. It was total SEO Spamsville. Horrified, I called the client.

Couldn’t I just give her the SEO over the phone?

I told her that she had misinterpreted my “recommendations” and that she was at grave risk of dropping dramatically in Google’s search rankings. Now, strangely, I expected at this point that I might be commissioned to complete the job that I had started. But, no. She didn’t want to pay for any SEO – couldn’t I just tell her over the phone? This is a client that was spending $200k for a website. I told her that no, that wouldn’t be possible.

Skimping on SEO is a distortion of priorities

This client was selling product on line. It was an e-commerce site. Now, strategy is important. And design is important. But for a few thousand dollars, she could have optimised the site and actually generated some free web traffic. It’s a great shame. Because with just a little professional SEO help, some people might actually have got to see her $200k site.

Before you go getting any Tom, Dick or Harry.com to link to your site …

Everyone says Link Building is important but you really wish it wasn’t because it’s such a tedious process. Here’s the motivation you’ve been looking for. In a recent survey of SEO experts, they identified the top 10 contributors to a website’s Google Search Ranking – and 7 out of 10 involved links!

Survey of SEO experts on factors affecting Google Search Ranking

In the States, seomoz conducted a survey of 37 leading experts on organic Search Engine Optimisation. They asked them to rank the importance of a huge range of factors. What helped your Google Search Ranking? What hurt your Google Search Ranking? They then compiled the collective wisdom and came up with a list of the top ten positive SEO factors – and the top 5 negative SEO factors.

What is the most important SEO factor?

So what was the sophisticated SEO technique identified by these experts as the most important factor contributing to your site’s Google search ranking? The humble Meta Page Title. Those 60 characters that are available to you across the top of the web browser. The bit of your site that might currently say “Home”. As Christine Churchill said, “If you have time to do only one SEO action on your site, take the time to create good titles”.

How important is link building to your Google Search Ranking?

According to this group, link building is VERY important to your site’s ranking. In fact, of the top ten factors they identified, a whacking 7 of them involved links.

Top 10 Positive SEO Factors

1. Keyword Use in Title Tag
2. Anchor Text of Inbound Link
3. Global Link Popularity of Site
4. Age of Site
5. Link Popularity within the Site’s internal structure
6. Topical Relevance of Inbound Links to site
7. Link Popularity of Site in Topical Community
8. Keyword Use in Body Text
9. Global Link Popularity of Linking Site
10. Topical Relationship of Linking Page

So, go build some links, huh? Simple. Well, maybe not.

How important is GOOD link building to your Google search ranking

Before you go getting any Tom, Dick or Harry.com to link to your site, there is some more sobering information for you to digest. Of the Top 5 Negative Factors influencing your Google Search Ranking, 2 of them involved links.

Top 5 Negative SEO Factors

1. Server is Often Inaccessible to Search Engine Bots
2. Content is Very Similar or Duplicate of Existing Content in the Index
3. External Links to Low Quality/Spam Sites
4. Participation in Link Schemes or actively selling links
5. Duplicate Title/Meta Tags on many pages

So, you need links but you need quality links. Motivated? I sure am.

For the full article on SEO factors affecting Google Search ranking, click here.

Americans and Australians have a different vocabulary. It’s not ‘petrol’, it’s ‘gas’. It’s not ‘takeaway’, it’s ‘to go’. It’s not an ‘invasion’ of Iraq, it’s a ‘liberation’.

Everything I’d read said that Wordtracker was the Keyword Analysis tool of choice for the serious SEO professional. But there are two reasons why it’s of limited value to local Search Engine Optimisation operators – the relevance of its data, and its very ordinary usability.

Is Wordtracker all it’s cracked up to be?

Most US SEO professionals will tell you that Wordtracker is the best keyword analysis tool on the market. Peter Kent says it – though he acknowledges a commercial relationship with them. But he’s not alone. So I left the comfort of Google’s keyword tools and explored Wordtracker but was totally underwhelmed.

Wordtracker’s woeful usability

The first thing that will strike any self-respecting SEO professional is just what a naff site Wordtracker is. It looks old and dated. But, worse than that, its interface is not intuitive – to say the least – and it just doesn’t let you do what you want to do.

Control over the keywords you choose

Wordtracker’s strength is that it really does throw up an awful lot of keyword suggestions. In an increasingly crowded market where everyone is looking to carve out a keyword niche, this is pretty useful. However, what I’ve found is that it’s far too hard to control what you include and exclude. And then you’ve got to export the data for inclusion in an SEM campaign. But, its failings are more fundamental than that.

Wordtracker tells you what Americans search for

The whole purpose of doing Keyword Analysis is to identify what your customers are searching for when they come onto the net. Now, while Wordtracker might tell you what US customers search for on the net, there is no guarantee that Australian users search for the same terms.

For Australian SEO work you need Australian search data

You may have noticed that Americans and Australians talk differently. It’s not just the difference in accents. We have a different vocabulary – in almost everything. It’s not petrol, it’s gas. It’s not takeaway, it’s “to go”. It’s not an invasion of Iraq, it’s a liberation. This different use of language is going to have serious consequences in Keyword Analysis. So, American-dominated data is of limited value – unless you have a global market. If your market is Australian, you need Australian data.

Why I prefer to use Google’s keyword tools

I still use Wordtracker – hell, I’ve paid the hefty annual subscription so I’m going to get my money’s worth. But my two preferred tools are both by Google – and not just because they are free. Google’s Keyword Tool and its Traffic Estimator have the huge fundamental advantage over Wordtracker that you can look at purely Australian results. Or purely NSW results. Or purely Sydney results. And know much more accurately what your customers are looking for.